How can I talk to Lufthansa? 

Have you booked a flight with Lufthansa and later want to add or make a change or request to add a service with your ticket? However, you are unaware of the policies related to the change or service you want to request. Here, you can get help from the airline representatives. Their agent will explain the policies and the airline's guidelines to you in detail. 

Lufthansa agents are available 24/7 to pick up passengers' calls and help them in the best possible manner. There are several ways to connect to their representative. Continue to read to learn about your options and the airline's different policies. 

Ways to contact Lufthansa Customer Service

Phone Call: Phone calls are among the top choices of passengers when it comes to talking to Lufthansa customer service. They are fast and easy. Passengers get the best help from their agent regarding the airline?s policies and any queries before and after the flight booking. Follow the procedure below and make a call to Lufthansa?s agent:

• Dial 1 (800) 645-3880 and wait for the call to connect. 
• After this, pay attention to IVR to identify your query and press the suggested key. 
• In order to talk to a real person, wait for the IVR to end, and a real person will join you on the call.
• Take assistance from the real agent to resolve your query. 

Chat: Sometimes, due to high call volume, passengers may not be able to talk to the real person on the call. If you are facing this difficulty while trying to call Lufthansa?s agent. You are suggested to switch to the chat option. The average wait time here is 8 minutes. Go by the procedure below to get a chat agent from the airline: 

• Visit the official web page of Lufthansa Airlines. 
• Scroll to the bottom of the page and tap on the Contact Us option. 
• Locate the chat icon on the right corner and open a chat window on the screen. 
• Get a list of various queries and issues a passenger can have while flying with the airline. 
• Select the nature of your query and answer the bot-generated follow-up question to let the agent get an idea of your issue.

After this short interaction with the bot, a real person from the airline will join you in the chat for further discussion. 

Email: Certain areas are difficult to cover through calls, especially when a passenger is looking to explain an issue or is asking for detailed information. Here, email can be a great option, as it allows you to explain your issue better and then discuss it with the customer agent over the phone. Write an email at myppp@dlh.de to Lufthansa?s agent and take your complaint directly to the concerned authority. They will get back to you within 24 hours to discuss it further in detail. Avoid if you want a quick answer.  

For passengers who want to learn the airline policies, it is suggested that they read the policies instead of dialing the Lufthansa phone number. This will save them time and effort. Additionally, you may not be able to connect with the agent sometimes due to busy lines. Here, informing yourself of the airline?s policies in advance is a better idea. 

What is Lufthansa Airlines' cancellation policy? 

Do you want to cancel your booking with the airline due to an unexpected change in your plans? Do not worry; when you book with Lufthansa Airlines, you have 24 hours to cancel your booking for free. The airline does not charge any fee for passengers who cancel within this time frame. Read the points below to learn the airline's cancellation policy: 

• Regardless of the fare type, every passenger will have to pay an airline cancelation fee, which varies between $200 and $250, depending on the fare type. 
• No passenger will be eligible to cancel their booking once the flight has departed. Here, under the airline's no-show policy, the whole amount of the flight ticket will be forfeited. 
• Airlines are supposed to inform the passengers in advance about the flight cancellation. If Lufthansa canceled the flight due to a technical reason, they would have to have a refund or arrange a new flight for the passenger. 
• According to Lufthansa cancellation policy, passenger with special medical conditions can withdraw their booked travel for free by presenting their medical reports to the airline. 
• Any passenger who booked their ticket through a third party is not liable for getting help from the airline?s agent. They will have to reach the travel agency for any query related to flight cancellation. 

What is Lufthansa Airlines? refund policy? 

Once you cancel the flight, you will have to apply for a refund. This acts as a reminder to the airline about the refund against your canceled flight. However, you are advised to read the airline's policies before you request a refund from them. The points below discuss the guidelines of Lufthansa Airlines for a refund: 

• A full refund will be credited to the passenger?s account who canceled their ticket within the 24-hour risk-free window. 
• The amount will be credited within 7 to 10 business days from the date of flight cancellation. 
• The airline will initiate a refund only on unused tickets. Partially or fully used tickets are not eligible for a refund. 
• Buy a refundable ticket and cancel anytime and get a complete refund on flight cancellation. 

Read the points above and provide yourself with extra cushion while canceling your flight. Try to take refundable tickets because, per the Lufthansa refund policy, non-refundable tickets will only receive government taxes and charges. Now, let?s find out how to cancel and get a refund. 

Procedure to Cancel and Apply for a Refund From Lufthansa

After you have informed yourself about the airline?s policies regarding cancellation and refund, you might be eager to know how to cancel and request a refund from the airline. Do as the steps here indicate: 

• Visit the official web page of Lufthansa Airlines. 
• Navigate to ?Manage my Booking? and enter the passenger?s first name along with the PNR number. 
• Tap on Retrieve Booking to access the ticket details and go to the menu tab to select the ?Flight Cancellation? option. 
• Get an online form on the next page. Fill out the form with complete ticket details and personal information. 
• Next, explain your reason for canceling the flight in the comment box, attach the related files, and submit the form. 
• The airline will cancel your flight and send you a link to your registered mobile number to apply for a refund. 
• Tap on the link and follow the on-screen instructions to request a refund. 

After this, the agent will complete the formalities and initiate the refund to the original source of payment. 

What is Lufthansa?s baggage policy? 

Plan your baggage smartly to avoid extra costs and a hassle-free journey. There is a limit to the bag, and its dimensions are explained in the Lufthansa baggage policy, which a passenger can bring to the flight. Before you pack your bag and leave for the journey, read the points below and know the Lufthansa Airlines guidelines for baggage. 

• Every passenger can bring carry-on baggage on the flight for free that must fit under the seat. 
• Carry-on baggage can be a small briefcase, laptop, or purse within the ideal dimension decided by the airline. 
• If the baggage exceeds the limit in dimension, weight, or number, the passenger will be charged extra money to add these bags. 
• Passengers can calculate the baggage fee using Lufthansa Airlines' baggage calculator, adding the extra weight and dimensions. 
• Checked baggage must be within the total size of 158 cm, including length, width, and height. 
• According to the airline's policy, a checked bag must not weigh more than 23 kg in economy and 32 kg in business class. 
• Irrespective of fare type and cabin, carry-on baggage can maximum weigh 8 kg. 

Restricted Items at Lufthansa Airlines

In order to guarantee the safety of the passengers, the airline does not certain items on the flight. Read below to know more: 

• Electronic devices and battery-driven products
• Flammable objects
• Mercury
• Containers with Gas
• Knife, acids, and self-defensive sprays 

How do I check in my baggage? 

Passengers will have to inform the airline about the number and weight of the baggage. This can be done through Lufthansa baggage check-in at the airport, or they can also do it online in advance. Follow the procedure below and complete the baggage check-in: 

• Visit the official web page of Lufthansa Airlines and reach the ?Add baggage Check-in? option. 
• Enter the booking reference number and last name of the passenger in the suggested fields. 
• Next, you will have to select the number of total baggage and add the name of each passenger against every baggage.
• The airline will now generate a baggage tag. 

You have now successfully completed the baggage check-in and are ready to take your bags on the flight. 

What is Lufthansa's check-in policy? 

Before you move to board the flight, you are supposed to undergo a check-in procedure at the airport. However, there are some restrictions and rules regarding this that passengers must follow. Otherwise, Lufthansa may deny boarding. Read below and know the guidelines of the airline for check-in: 

• To ensure a smooth check-in process, passengers must arrive at the airport at least two hours before the scheduled departure time for domestic flights and three hours before for international flights. This will Allow enough Time to Complete the Check-in Process.
• According to Lufthansa check-in policy, passengers can complete the online check-in 24 hours before the flight. 
• Check-in can be done through Lufthansa?s web page, mobile app, or check-in counter at the airport. 
• Passengers can select a preferred seat or add baggage and additional services to the trip while completing check-in. 

How Do I Check in and Get my Boarding Pass?

There are certain methods discussed below to make your job easy and complete your check-in quickly:

Web Check-in: With the introduction of online check-in, passengers can now skip the long queue at the airport. The online check-in window opens 24 hours before the flight. Follow the steps below and get your boarding pass without even moving at the airport: 

• Visit the official website of Lufthansa Airlines. 
• Locate the ?Check-in? option at the top of the page. 
• Enter the booking reference code and the passenger?s family name.
• Now, select the desired seat by accessing the seat map.    
• Make the payment for the selected seat. 
• Lastly, tap on the check-in button and generate the boarding pass. 

Airport Check-in: This is the most conventional and oldest form of check-in. If you find it difficult to understand the online check-in procedure, simply visit the airport and locate the check-in counter. There, an agent will help you complete the check-in and hand over the boarding pass.  

Kiosk Check-in: There is no big difference between web check-in and kiosk check-in. If you do not require assistance from the airline's agent, just reach the Lufthansa kiosk machine and tap on the check-in option. After this, you will have to follow the same procedure as in web check-in and get your boarding pass.  

What is Lufthansa's name change policy? 

Humans and computers can make errors. If you or your device made a mistake while typing your name on the ticket due to autocorrect or mistyping, do not worry; there are clauses under the Lufthansa name change policy that allow you to rectify a mistake before flight departure. Read the points below to learn more: 

• The passengers can change their name to up to three characters maximum. 
• The airline does not allow passengers to be switched through the name change. The passenger must remain the same after the name change. 
• The passengers will have to submit a government document with the correct name for proof. 
• The airline holds the final power and can deny the passenger from boarding the flight if the name does not match the government ID. 
• The last name can be changed if one has got married or divorced, but they will have to present the documents for this.   

Conclusion 

Be aware of the policies and guidelines of the airline you have booked your travel with. Refer to the texts above, learn the different policies of Lufthansa Airlines, and be ready for a smooth journey and any changes during the trip. If you fail to understand and require assistance, the above texts will provide you with ample options to contact the airline's customer agents.