How can I get a refund from Aeroflot?

Aeroflot is the largest airline in Russia and offers passengers flights to 22 countries and 209 routes. If you have a reservation that you had to cancel due to any reason you can get fully refunded. The airline is highly considerate and favors the customers when it comes to flight cancellations within reason. To get a full refund, you should know the airline's refund policy. You can read further along to learn about the process and the policy.

How can I cancel an Aeroflot ticket using various methods?

You can cancel a ticket by using the methods listed below.

Via the official website-

• You have to access the official website aeroflot.ru.
• Then, you need to choose the Manage your Booking tab.
• Enter the booking code and the last name in Latin letters, then click Search.
• Select the reservation and click “Cancel flight.”
• You will get an email containing the details.

You can follow the steps above to cancel the flight. As per the Aeroflot cancellation policy, you must cancel the flight within 24 hours of reservation to obtain a full refund. But if you do not have access to the website or if you require extra help, you can use an alternate method. The details are listed below.

Cancelling Aeroflot Airlines Tickets via phone-

You have to use the number 1 (866) 879-7647 for flight cancelation. You need to dial the number and you will get IVR instructions listed below that must be followed.

• First, you may select the language by following and using the menu below.
  • Press 1 for English.
  • Press 2 for Italian.
  • Press 3 for Spanish.
  • Press 4 for Mexican.
• Press 1 for a flight reservation, cancelation, and to make changes to a reservation.
• You need to press 2 to get a refund.
• You can press 3 for help with lost/damaged baggage.
• You should press 4 for updates on the latest news and offers.
• You may press 8 to talk to a customer service agent.

You need to provide the booking code and the family name of the passenger so that the booking can be retrieved. The representative will cancel it for you and you will be informed of the refund amount.

Via the mobile app-

• Download and open the app.
• Click “Manage my booking.”
• Enter the booking details, then click “Search.”
• Select the reservation.
• Click “Cancel flight.”

Confirm the cancelation by following the instructions further and you will receive an email from the airline.

Once you cancel the flight, you might be wondering about the refund. The refund value and the time it may take for you to get the refund depends on the airline's policy. You can read along to know all the details.

Aeroflot Airlines refund policy-

• You may get a full refund if you cancel a flight within 24 hours of reservation.
• If you cancel the ticket after 24 hours of reservation, you may have to pay a cancelation fee depending on the ticket type, destination, and departure date.
• You will get the refund in the original source of payment.
• If you purchased the tickets using credit cards, you will get the refund in 7 days and for other methods of payment, the refund will be given to you in 20 days.
• You will get a full refund if the airline has canceled the flight due to operational, or technical reasons and weather conditions.
• You may get fully refunded if you cancel the flight due to severe illness or the death of a passenger or a family member given you provide the documentation proof.

How to Get an Aeroflot Refund?

You can get a refund by using the official website or contacting a representative at the ticket counters at the airport. You will find the details below.

First, open the homepage aeroflot.ru. You need to go to the manage your booking tab, enter the booking details, and click “Search.” Open the booking summary and select the refund tab. Follow the instructions further to complete the process. You will get an email containing all the refund details.

Alternatively, you can contact a customer service representative at the ticket counters and get assistance easily. You need to give the booking details and the representative will enter the refund request in the system on your behalf. An email will be sent to you with the details.                    

How much is the Aeroflot cancelation fee?

The cancelation fee will vary and depends on the ticket type, destination, and departure date from the cancellation date. It can range from 100$ up to 500$.

This information will help you to get a refund and know about the Aeroflot refund policy. If you require help with other travel-related queries, you must call the customer service number or use the official website. The number will be operational round the clock, 7 days a week so that your trip is memorable and hassle-free.